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Overview
What is Kawa?
Who is Kawa for?
Is there a mobile app for Kawa?
Features available on Kawa
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Getting Started(Individual)
Creating an individual account
Creating a delivery link
Creating a request
How do I track my order
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Account Mgmt(Individual)
Change/Reset Password
Add new address
Updating contact information
Forgot login credentials?
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Payment
Payment methods
Pay with your card
Pay with Paystack
How do I add a card for payment?
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Security And Data Privacy
Kawa's data security measures?
Do you share my information with third parties?
Kawa's secure data protection
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Customer Support
Get in touch with Kawa’s customer support?
Response time for support inquiries?
Do you offer 24/7 support?
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Insurance Policy
Insurance compliance for logistics partners
Insurance for shipments on KAWA for individual users?
Report and claim insurance for damaged or lost shipments
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Feedback And Improvement
How can I provide feedback or suggestions for Kawa's platform?
Does Kawa actively seek client input for platform improvements?
Recent updates or enhancements on Kawa
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Carrier Partnership
Who are Kawa partners?
How are carrier rates determined?
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Getting Started(Carriers)
Carrier Approval Checklist
Creating a carriers account
Add a Fleet
How do I add a rider?
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Account Mgmt(Carriers)
Change/Reset Password
Can I temporarily suspend my account?
How to re-enable my account
Why is my account verification pending?
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Pricing Model
What is a pricing model?
How to set up a pricing model
Configure and advance pricing model
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