Customer Support

Customer Support

• Individual
  • Overview
    • What is Kawa?
    • Who is Kawa for?
    • Is there a mobile app for Kawa?
    • Features available on Kawa
    • Why should I choose Kawa?
    • How do I place an order (delivery request) through Kawa?
    • Is Kawa accessible in multiple locations?
    • Can Kawa handle same-day or time-sensitive (express) deliveries?
  • Getting Started(Individual)
    • Creating an individual account
    • Creating a delivery link
    • Creating a request
    • How do I track my order
    • How to update individual account
    • What is Delivery Link?
  • Account Mgmt(Individual)
    • Change/Reset Password
    • Add new address
    • Updating contact information
    • Forgot login credentials?
    • Can I temporarily suspend my account?
    • How to re-enable my account?
    • Why is my account verification pending?
  • Payment
    • Payment methods
    • Pay with your card
    • Pay with Paystack
    • How do I add a card for payment?
    • Can I delete my card?
    • Carrier Transaction Dashboard
    • Refunds
    • What is Kawa Payout?
    • Payout Settings
  • Security And Data Privacy
    • Kawa’s data security measures?
    • Do you share my information with third parties?
    • Kawa’s secure data protection
  • Customer Support
    • Get in touch with Kawa’s customer support?
    • Response time for support inquiries?
    • Do you offer 24/7 support?
  • Insurance Policy
    • Insurance compliance for logistics partners
    • Insurance for shipments on KAWA for individual users?
    • Report and claim insurance for damaged or lost shipments
  • Feedback And Improvement
    • Does Kawa actively seek client input for platform improvements?
    • How can I provide feedback or suggestions for Kawa’s platform?
    • Recent updates or enhancements on Kawa
• Carriers
  • Carrier Partnership
    • Who are Kawa partners?
    • How are carrier rates determined?
  • Getting Started(Carriers)
    • Carrier Approval Checklist
    • Creating a carriers account
    • Add a Fleet
    • How do I add a rider?
    • Assigning a vehicle to a rider
    • How do I assign an order to a rider?
    • Rescheduling a delayed order
    • How to use the Rider’s app
    • How can a rider delay an order?
    • How can a rider cancel an order?
    • How do I track my riders?
    • Delivery preferences
    • How do I set up my coverage areas?
    • How to upload my company’s documents
    • Company’s operational day and time
    • Pricing and payment for carriers
    • How do I delete a fleet?
    • How do I withdraw my earnings?
  • Account Mgmt(Carriers)
    • Change/Reset Password
    • Can I temporarily suspend my account?
    • How to re-enable my account
    • Why is my account verification pending?
    • Why is my carrier not active for selection, and what can I do to align with user preferences in terms of item categories and coverage areas?
    • Forgot login credentials?
  • Pricing Model
    • What is a pricing model?
    • How to set up a pricing model
    • Configure and advance pricing model